Sandwell Commercial Waste Survey 2019 – Competition Terms and Conditions

  1. The Promoter of the Promotion is Serco Group Ltd, which is a registered UK business (No. 02048608) and whose address is Serco House, 16 Bartley Wood Business Park, Bartley Way Hook, Hampshire, RG27 9UY.
  2. This free prize draw is open to a business or organisation who currently holds a contract with Serco Commercial Waste in Sandwell and completes the 2019 customer satisfaction survey.  Employees of Serco or their family members or anyone else connected in any way with the Promotion shall not be permitted to enter. Sack customers are not eligible to enter into the prize draw.
  3. Entry into the Promotion shall constitute deemed acceptance of these terms and conditions so please read them carefully before entering the Promotion.
  4. Any personal information you supply by entering this Promotion will be held and processed by the Promotor in accordance with Serco Privacy Policy.
  5. Survey responses and entry into the competition begins on 10.12.2019 at 10.00 (GMT) and ends on 24.01.2020 at 23.30 (GMT). Entries must be received before 23.30 (GMT) on 24.01.2020. Surveys received after this time will not be valid.
  6. Entries are limited to one entry per organisation. If entrants complete more than one survey for the same organisation address/account leading to more than one entry, then only one entry will count.
  7. There will be one winner who will be selected at random from all valid entries. The winner will be contacted via email in January 2020.
  8. You can only enter this prize draw after completing the Sandwell Commercial Waste Survey 2019.  You must answer all mandatory questions in the Sandwell Commercial Waste Survey.
  9. The Promoter will not be liable for any incorrect company details entered into the survey.
  10. Entries which include offensive or inflammatory comments regarding Serco or its employees in Question 10 will be deemed invalid.
  11. Any organisations who have missed payments and placed On-Stop by Serco between January 2019-Decemember 2019 will not be eligible to claim the prize. Should the winning organisation be found to have been On-Stop in this period they will be excluded and the Promotor will select another business from the remaining entries.
  12. By completing question 10 in the survey the customer is agreeing to be contacted should Serco wish to do so.
  13. The winner will receive four free bin collections which are referred to as Lifts in the contract. Should the customer receive more than one service by Serco, the lowest priced service will be considered as the prize.
  14. The prize value will be calculated by the cost of each lift of the lowest priced service and multiplied by four. The total value will be credited to the February or March 2020 invoice. Serco reserve the right to amend this date if required.
  15. The winner must provide the Promoter with proof of business address and Commercial Waste Contract with Serco.
  16. If the Promoter does not receive a response from a winner within 72 hours of its first attempt at contact, a winner rejects their prize, or the drawn entry is subsequently found to be invalid or in breach of these terms and conditions then the prize will be forfeited and the Promoter shall be entitled to select another winner.
  17. The Promoter accepts no responsibility for any costs associated with the prize that are not specifically included in the prize.
  18. The prize is non-exchangeable, non-transferable, and is not redeemable for cash.
  19. These listed conditions are not exhaustive, and the Organiser reserves the right to amend these conditions at any time.
  20. The Promoter accepts no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered as a result of entering the competition or accepting the prize.

This promotion has now closed.

The business chosen at random to recieve the prize is Benson Dental Practice Ltd.